Frequently Asked Questions - LaTaVanise

What types of products can I purchase from Latavanise? At Latavanise, we offer a variety of customizable products including apparel (t-shirts, hoodies), accessories (bags, hats), home décor (posters, pillows), stationery (notebooks, cards), and more. You can create unique designs to suit your style!

How do I place an order?
To place an order, simply browse our pop-up shop on our website, select the products you’d like, customize them as desired, and proceed to checkout.

What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express) and PayPal. Payment is processed securely through our platform.

What are the shipping options and delivery times?

Continental U.S.: Standard shipping: Delivery within 5-7 business days.
Alaska and Hawaii: Standard shipping: Delivery within 7-10 business days.
Delivery times may vary based on product availability and shipping destination.

Can I modify or cancel my order after placing it?
Once an order is placed, it goes into processing. If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once production has begun.

What does “Pre-Order” mean?
Pre-Order items are from upcoming collections and allow you to secure products in advance. These items will be shipped to you as soon as they become available, according to the delivery estimate provided at checkout.

What if the item I want is on back order?
If an item is on back order, it means it is temporarily out of stock. You can still place a reservation for it, and we'll ship it to you once it becomes available. Delivery estimates will be provided at checkout.

How are “Made to Order” and “Personalized Items” different?
Made to Order items are custom-created once your order is confirmed, while Personalized Items are tailored specifically to your design requests. Both options involve a direct order process and may take additional time for creation and delivery.

Can I return or exchange my order?
Due to the custom nature of our products, we typically do not accept returns or exchanges unless there is a defect or error in your order. Please contact us directly if you encounter any issues.

How can I contact customer support?
If you have any questions or require assistance, feel free to reach out through the contact form on our website or email us at [your-email@example.com]. We’re here to help!

Product Availability Overview

Each product in our pop-up shop is labeled with availability options to guide your shopping experience:

Available: Items that can be purchased and shipped immediately.
Pre-Order: Reserve products from upcoming collections to secure your item as soon as they become available.
Back Order: Items currently out of stock but available for future reservations.
Made to Order: Custom-made items crafted exclusively for you upon order confirmation.
Personalized Items: Tailored products designed specifically for you with full payment taken at the time of order.

For products available for immediate purchase, shipping timelines are as follows:

Continental U.S.: Standard shipping: Delivery within 5-7 business days.
Alaska and Hawaii: Standard shipping: Delivery within 7-10 business days.

Delivery Estimates Based on Availability: Availability Status Delivery Window

Pre-Order -  Secure products that will be available in the future. Pre-orders ensure you get your item ASAP once in stock. Refer to the delivery date estimate noted at checkout.

Back-Order Items - Items out of stock can be reserved for future delivery. Refer to the delivery date estimate noted at checkout.

Made to Order - Custom items crafted after your order is placed. A Printify partner will contact you to confirm details. Refer to the delivery date estimate noted at checkout.

Personalized Items - Custom items tailored for you. Payment is processed immediately, and delivery follows item completion. Refer to the delivery date estimate noted at checkout.

At Latavanise, we pride ourselves on offering high-quality merchandise tailored to your style. Please note that we do not offer markdowns online through our pop-up shop—discounts may be available through partner promotions, so keep an eye out!